Empolis Service Express

iOS Universel / Productivité

With the Field Service App, you have all the service knowledge you need in your pocket at all times and can access all the information your company requires - online and offline. Whether you are on a service call on site or answering service requests on the hotline, with the Field Service App you can answer even difficult requests quickly and easily. The app protects your information and handles customer data in compliance with the GDPR.  

Highlights:
Mobile knowledge hub:
The app brings together all relevant information from all systems in a knowledge hub. With the help of an intelligent search, you can find the service knowledge you need in your company at any time. Use the mobile version of Empolis Service Express® without any functional difference to the desktop version.

Offline availability:
No mobile network available? No problem. Thanks to fully automated data synchronization, you always have the latest service information with you on your smartphone or tablet.

Create and share service knowledge:
Create and edit new service notes directly in the app. Add further solution steps, photos or videos to existing service knowledge and share it directly with your team colleagues.
Community and team knowledge:
If you are unable to solve a problem, the app offers you the opportunity to find a solution together with colleagues and experts. Community and Team Knowledge identifies the right contacts based on their skills and automatically creates a corresponding chat. As soon as a joint solution has been found, the chat is closed, and the solution is saved for the future.

Data security:
The knowledge captured and your data are stored securely on German servers. Thanks to the Privacy Shield, you can always guarantee that your information and customer data is handled securely in accordance with the strict European data security guidelines.

You also can benefit from the advantages of the Field Service App from Empolis Service Express ® and download the app directly to your mobile device.
Use your login information to log in.

For questions please contact: hello@chat.service.express

About Empolis:
Empolis is a leading supplier of cloud-based software in the domain of Intelligent Decision Support Solutions based on Artificial Intelligence. As part of the proALPHA group of companies, Empolis accelerates the digital transformation of customers with the intelligent combination of knowledge and content management in standardized SaaS products according to the motto "DECIDE. RIGHT. NOW."

Quoi de neuf dans la dernière version ?

New functions and improvements in 4.37

Procedures:

Session list: You can now search in the session list by keyword or sort the list by date or session name.

Session handover: You can now assign paused sessions to other users if you want to invite them to continue on your sessions.

Home page: Improved the user salutation in the home page’s header for cases where the user profile does not contain the full user name.

General: Reduced the file size of the app.