ServiceNow Agent
iOS Universel / Economie et entreprise
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2026 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Quoi de neuf dans la dernière version ?
Fixed:
· Catalog icons are not displayed when the short description is long
· Catalog items without icons don’t align with catalog items that have them
· Video player configuration error when opening a ‘Campaign’
· 'Start travel' and 'Start work' footer actions don't work properly
· The error 'Agent.NowAPIError' appears intermittently
· Quick Action Function instance not visible on the launcher screen
· Incorrect date type value displayed on the Input Form screen
Enhancement:
· Support added for pre-login header login button visibility control
Detailed release notes can be found on the ServiceNow product documentation website.
