Oktium for Business
iOS Universel / Economie et entreprise
Oktium for Business helps your team turn digital visitors into live customer conversations.
With OKTIUM 4B, customers can start a Face2 call from your website, a shared link, a campaign, or a QR code. They do not need to install an app. Your team can answer live video calls, route customers to the right person, guide them in real time, schedule appointments, follow up on requests, and move the interaction forward while the customer is still engaged.
Oktium brings the in-store, front-desk, or service experience online. It is built for businesses that want digital customers to reach a real person quickly instead of waiting for forms, emails, or anonymous chat threads.
WHAT YOU CAN DO WITH OKTIUM FOR BUSINESS
Receive live Face2 calls
Let customers reach your team directly from a digital touchpoint. Face2 gives customers a simple way to start a live conversation when they need help, advice, or personal guidance.
No customer app required
Customers can enter from a browser-based Face2 experience. They can start from your website, a link you share, a campaign landing page, or a QR code placed in a store, office, showroom, clinic, service desk, or printed material.
Route customers to the right person
Help customers reach the right store, branch, department, or team member. Use Oktium to support real business workflows where availability, responsibility, and fast handoff matter.
Guide customers in real time
Show products, explain services, answer questions, compare options, and help customers make decisions through a live human interaction.
Schedule appointments
Create follow-up calls or in-person appointments when the conversation needs to continue later. Oktium helps your team keep the next step clear and easy to manage.
Support orders, payments, and next steps
When enabled for your business, your team can move from conversation to action by supporting orders, payment requests, or other next steps during or after the call.
Review customer interactions
Keep track of calls, appointments, feedback, and activity so your team can understand demand, improve service, and follow up with better context.
Support multiple business use cases
Oktium can support retail, showrooms, healthcare and telehealth intake, advisory services, customer support, and service-led businesses where human guidance improves the customer experience.
WHY BUSINESSES USE OKTIUM
Digital customers often need the same thing in-person visitors need: a real person who can listen, explain, guide, and help them act.
Oktium helps your business offer that human contact from digital entry points. A customer can scan a QR code, tap a Face2 button, or open a shared link and reach your team without downloading an app. Your team can then handle the interaction through the OKTIUM 4B business workflow.
Use Oktium for Business when you want to:
- Bring personal service online
- Connect customers with real staff
- Reduce friction between interest and action
- Support live product or service guidance
- Make appointment scheduling easier
- Improve follow-up after customer conversations
- Give your team a practical workflow for live digital service
Oktium is not just another video calling tool. It is a business workflow for live customer interaction, designed to help your team move from conversation to outcome in one simple, human experience.
For customers, starting a conversation is simple.
For your team, managing the interaction is practical.
For your business, every digital touchpoint can become a direct path to a real person.
Quoi de neuf dans la dernière version ?
Calls feel quieter this release.
When the network has a bad moment, the app now tells you what happened in plain language. The new branded message replaces the old generic iOS alert, so the cause of a dropped call is obvious from the moment it shows up.
The order request status during a call moved to a clean bar along the bottom of the screen. It's there when you need it, out of the way when you don't, and it stays clear of your customer's face.
A handful of small call screen quirks that survived the last release also got fixed: the menu pill, the logo placement, the call timer behind the glass effect, and Accept and Ignore buttons that didn't always respond. The little things that should just work now do.
